Privacy Policy & Terms and Conditions

Terms and Conditions

Introduction

Welcome to Big City Glass (“we,” “our,” or “us”). By accessing or using our website or services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

Services

Big City Glass provides vinyl window installation, glass replacement, and related services in Victoria, BC. We reserve the right to modify, suspend, or discontinue any service at any time without notice.

Quotes and Estimates

All quotes and estimates are provided based on the information available at the time of the request. Final pricing may vary depending on materials, labor, or unforeseen circumstances. Quotes are valid for 30 days unless otherwise stated.

Appointments and Scheduling

Appointments are scheduled upon request and are subject to availability. We request a minimum of 24 hours notice for cancellations or rescheduling.

Payment Terms

Payment is due as specified in your invoice. We accept payments via cash, cheque, or approved electronic methods. Late payments may incur a fee.

Warranty

Our work is backed by applicable manufacturer warranties for materials and a workmanship guarantee as outlined in your service agreement. Warranty does not cover damage caused by misuse, accidents, or natural disasters.

Limitation of Liability

Big City Glass is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the total amount paid for the service in question.

Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Big City Glass and is protected by copyright laws. No content may be reproduced without written consent.

Governing Law

These Terms and Conditions are governed by the laws of British Columbia, Canada. Any disputes shall be resolved in the courts of Victoria, BC.

Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes take effect immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated terms.

Privacy Policy

Introduction

Big City Glass (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information.

Information We Collect

We may collect your name, address, email, phone number, details about the services you request, payment information, and communication history when you interact with us.

How We Use Your Information

We use your information to provide and manage our services, communicate with you about your requests, appointments, and quotes, improve our services and website, and comply with legal obligations.

Sharing Your Information

We do not sell or rent your personal information. We may share your information with trusted service providers for project completion, with legal authorities if required by law, or with third parties in the event of a business transfer, merger, or sale.

Cookies and Tracking

Our website may use cookies or similar technologies to enhance your user experience. You can disable cookies in your browser settings, though some website functions may be limited.

Data Security

We implement reasonable security measures to protect your personal information; however, no system is completely secure, and we cannot guarantee absolute protection.

Your Rights

You have the right to access, correct, or delete your personal information, opt out of marketing communications, or withdraw consent for data collection at any time. To exercise these rights, please contact us at [email protected]

Changes to Privacy Policy

We may update this Privacy Policy from time to time. Updated policies will be posted on this page with a new effective date.

Contact Us

If you have questions or concerns about your privacy, please contact us at Big City Glass, Victoria, BC, Canada. Email: [email protected]